Sa SanjI(y)Ŀ͑ṩ̺CRMܛ_l(f)˾eʮИI(y)\Iɹ؞500˾ṩ˿͑1999걻͑ИI(y)uԓȰl(f)չI(y)͑Iʢu SaɇOДǧ͑ϯжʮNZԵČI(y)ͷܞ͑ṩЇءغ֮gһϵеĿ͑I(y)Ј{ԒINۺaƷۙϢԃ ᘌ͑Pϵյĸh(hun)(ji)˾аl(f)һϵеČI(y)ϵyܛԎ͑pͶYɱЈN ҂ڸҵЈ@óɹ҂Ը@ЩFĽЇϣͨ^҂Խķȫ½Ĵ˳@øijɹ ҂ķգServices 1͑ oՓЇ߀SɞṩһĿ͑҂ʮNZԵĿͷ팢ṩĂԻա
2͑ĻI䡢O\Iԃ ϣԽͷĵI(y)Sc팚FĹ
3CRMܛ_l(f)ƏV SITҞИI(y)Ŀ͑߿Ƽܛϵy
͑ģCIC I(y)ԮaƷģD׃?yu)Կ͑@N(zhn)D׃ɹPIڿ͑PϵϵyЧʩһɹĿ͑PϵQL͑ărֵڡ {50090%I(y)͑ďһҪ̄ջӣ85%I(y)ԽԽעؑ͑ď¸PIЈN90%I(y)ʾ͑ĿЧI(y) оI(y)H5%Ŀ͕͑125%档 ڼҸЫ@DDDԿ͑ l@٣DDDSa {ڱɹ\Iʮ껥ĵĽ͏CRM֧҂Ѹٲ¼gmЈ׃ګ@ֵյͬMӏI(y)ĸ S͑PϵϵyCRM SCRM(zhn)
塡\IManagment Sa\I탞(yu)ݣ
ɹCase Study VXIATT͑ṩԻ ߡYZ ҂?yu)ṩЇЈԽգ?/p> ҂aƷմܲ_ЇЈ ҂HHṩN߀BЩuзվI(y)˾ṩֵ \ڴĴԃ҂ͬɹ
SaVision-X, Inc.l(f)ϯ\Iټ渱@ЇƌWԺTʿWλPepperdine University̌WԺEMBAWλHɼľSa˾ЃɇOĂģǧϯһžžSaИI(y)ul(f)չI(y)ֱؓ؟ĵĺͺԒյ\I \Iؓ؟ԒNͿͷF꠵ĽOCϹθõgĿ͑ďĎʮ˔UŰ˵Ҏ(gu)ģ˾ĠII(y)_σ|Ԫ Sĺ\IHԻIĺij^đ(zhn)Ҏ(gu)txַϯOCRMϵyճ\I һžŰcλSĺĹ팣ҹͬ(chung)˾Saؓ؟(zhn)Բ߄ЈƏVԼճ\IȫλĹ˾ͬʵŬ£SaɫԒNۘI(y)Ϳ͑Ʒ|Ϋ@úI(y)AT&T All Star Agency Challenge ChampionSales Madness Contest Winner ԼSprint President Club FAmerican Teleservices Association--ATADirect Marketing Association--DMAĕT
SaVision-X, Inc.ЈYؓ؟ЈƏVNI(y)չ͑(zhn)Ҏ(gu) PSprint PCS͑l(f)չ, SprintߌSprintSprint PCS\I̺͟oͨӍ\I֮һPʮg{ʴ_ЈAy߶ȵ̶Ԓ֙Cƶ˷dzЧCRM(zhn)ԓ˾ڸҵЈЈռʡ ڼSprint֮ǰPڃ(yu)(Unisys)˾ԓ˾cձ˾YI(y)ĸߌ P@֥ӸWMBAWλ kevinժҪӢ Description of talk The Role of the Customer Interaction Center in CRM Practice To often, CRM efforts stay mired in theory and fall
short in the actual customer interaction area.To often, CRM efforts stay
mired in theory and fall short in the actual customer interaction area.
Systems and processes are built but the actual customer interaction in
ven too little attention. |